Privacy policy
Privacy Policy
This Privacy Policy describes how NGT Latvia SIA (referred to as the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, make a purchase from ngt.lv (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect information about you from various sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights and the interests of our users and others.
Personal Information We Collect
The types of personal information we obtain depend on how you interact with the Site and use our Services. By “personal information”, we mean information that identifies, describes or relates to you. The categories and specific types of information we collect are described below.
Information We Collect Directly from You
Information you provide directly through the Services may include:
- Contact details, including your name, address, telephone number and email address.
- Order information, including your name, billing and shipping addresses, payment confirmation, email address and telephone number.
- Account information, including your username, password, security questions and other account security details.
- Customer support information, including information you choose to provide when contacting us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific information about yourself. If you choose not to provide it, some features may be unavailable or may not function properly.
Information About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site and your account, device information, browser information, network connection data, your IP address and other information about your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information, such as bank account, credit or debit card details and billing address, to process orders and fulfil our contract with you.
- When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.
We will handle information obtained from third parties in accordance with this Privacy Policy. Please also see the section Third-Party Websites and Links.
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide the Services under our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns or other transactions, creating and maintaining your account, arranging delivery, facilitating returns and providing other account-related functions.
- Marketing and advertising. We may use your personal information for marketing and advertising, including sending promotional communications by email, text message or post, and displaying advertisements for our products or services. This may include using your information to tailor the Site and advertising on other websites. For residents of the European Economic Area (“EEA”), the legal basis for this processing is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding potentially fraudulent, unlawful or malicious activity. If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other access credentials. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for this processing is our legitimate interest in protecting the Site and our customers under Article 6(1)(f) of the GDPR.
- Communicating with you and improving services. We use your personal information to provide customer support and improve our Services. This processing is based on our legitimate interest in providing effective services and maintaining our business relationship with you under Article 6(1)(f) of the GDPR.
Cookies
Like many other websites, we use cookies on our Site. For specific information about the cookies used to operate our Shopify store, see Shopify's Cookie Policy. We use cookies to improve our Site and Services, including remembering your actions and preferences, performing analytics and better understanding how users interact with the Services, based on our legitimate interest in operating and optimising them.
We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertisements on our Site and other websites.
Most browsers automatically accept cookies by default, but you can change your browser settings to remove or block them. Removing or blocking cookies may negatively affect your experience and prevent some features from working correctly. Blocking cookies may not completely prevent information sharing with third parties, such as advertising partners.
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties to fulfil a contract, pursue legitimate interests or for other reasons described in this Privacy Policy. Such circumstances may include:
- Service providers and other partners acting on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery.
- Payments are processed through Klix by Citadele. We therefore provide personal information necessary for processing payments to the platform's operator, AS “Citadele banka”.
- Business and marketing partners that provide services or advertise to you. These partners will use your information in accordance with their own privacy policies.
- Where you instruct or consent to disclosure, for example for delivery or when using social media widgets and integrations.
- Our affiliates or other members of our corporate group, based on our legitimate interest in operating our business successfully.
- In connection with business changes such as a merger or insolvency, to comply with legal requirements such as subpoenas or court orders, or to protect the Services, our rights and the rights of users or others.
We disclose the following categories of personal information, as described in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Your Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities.
Third-Party Websites and Links
Our Site may contain links to third-party websites or online platforms. If you follow links to sites that we do not operate or are not affiliated with, you should review their privacy and security policies and other terms. We do not guarantee or accept responsibility for their privacy, security or information, including its accuracy, completeness or reliability. Information you provide in public or semi-public spaces, including third-party social platforms, may be visible to other users without restrictions on its use by us or third parties. Including such links in our Services does not imply endorsement of the platforms or their owners or operators unless expressly stated.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell”, as defined by applicable law, personal information about individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security system is perfect or impenetrable, and we cannot guarantee absolute security. Information you send us may not be completely secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements or policies.
Your Rights
Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, and in certain cases we may decline a request as permitted by law.
- Right of access: You may have the right to request access to the personal information we hold about you, including information about how we use and share it.
- Right to erasure: You may have the right to request that we delete your personal information.
- Right to rectification: You may have the right to request that we correct inaccurate or incomplete personal information.
- Right to data portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, subject to certain conditions and exceptions.
- Right to restriction of processing: You may have the right to request that we restrict processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process information, you have the right to withdraw that consent.
- Right to appeal: You may have the right to appeal our decision if we decline your request. You may submit an appeal by replying directly to our refusal notice.
- Managing communication preferences: We may send promotional emails, but you can unsubscribe at any time using the link in our emails. We may still send messages relating to your account and orders.
You may exercise your rights through our Site or by contacting us using the details below.
We will not discriminate against you for exercising your rights. To process a request, we may need to verify your identity, for example by asking for your email address or account information. Where permitted by law, you may appoint an authorised representative to submit requests on your behalf, although we may need to verify your identity directly with you.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. If you are dissatisfied with our response, you may have the right to appeal or lodge a complaint with your data protection authority. EEA residents can find a list of authorities here.
International Users
Please note that we may transfer, store and process your personal information outside your country of residence. Your information may be processed in countries where our staff and third-party service providers operate, and those countries may not offer the same level of protection as your home country.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms, such as Standard Contractual Clauses approved by the European Commission or equivalent safeguards, unless the information is transferred to a country recognised as providing an adequate level of protection.
Contact Information
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us by email at info@ngtlatvia.lv or by telephone at +371 20 620 777.
Unless otherwise specified, we are the controller of your personal information under applicable data protection laws.
Last updated: November 21, 2025